Return Policy

Thank you for shopping at PrintGoku. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, you must contact us within 30 days of receiving your order to request a return authorization. We reserve the right to refuse returns that do not meet these criteria.

Return Process

Once your return request is approved, you will receive instructions on how to return the item(s) to us. Please ensure that the item(s) are securely packaged to prevent damage during transit.

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.

Refund Processing

Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 10 business days. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may require photo evidence of the damage or defect to facilitate the return process.

Contact Us

If you have any questions or concerns about our Refund Policy or the handling of your return, please contact us at support@printgoku.com.